Privacy Policy

1. Introduction

Omega IT ("we", "us", or "our") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services. We comply with the Isle of Man Data Protection Act 2018 and the General Data Protection Regulation (GDPR) where applicable.

2. Data Controller

Omega IT is the data controller for personal data collected through this website and our services. You can contact us regarding data protection matters at:

• Email: talktous@omegait.im
• Phone: 08002545458
• Address: Douglas, Isle of Man

3. Information We Collect

We may collect the following types of personal data:

• Identity Data: Name, job title, company name
• Contact Data: Email address, telephone number, business address
• Technical Data: IP address, browser type, device information, pages visited
• Usage Data: Information about how you use our website and services
• Business Data: Information about your business IT infrastructure when providing services

4. How We Collect Your Data

We collect personal data through:

• Contact forms and enquiry submissions
• Service requests and IT audit forms
• Email and telephone communications
• Cookies and similar tracking technologies
• Our service delivery activities

5. Lawful Basis for Processing

We process your personal data on the following legal bases:

• Contract: To perform our contractual obligations to you
• Legitimate Interest: For our legitimate business interests, such as improving our services and marketing
• Consent: Where you have given consent for specific processing activities
• Legal Obligation: To comply with legal and regulatory requirements

6. How We Use Your Data

We use your personal data to:

• Provide and manage IT support services
• Respond to enquiries and service requests
• Send service updates and important notices
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

7. Data Sharing

We may share your personal data with:

• Service Providers: Third parties who assist in delivering our services (e.g., Microsoft, cloud providers)
• Professional Advisors: Lawyers, accountants, and auditors
• Regulatory Bodies: When required by law

We do not sell your personal data to third parties. All data sharing is governed by appropriate data processing agreements.

8. International Transfers

Some of our service providers may process data outside the Isle of Man or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, typically for the duration of our business relationship plus 7 years for legal and tax purposes. Contact form submissions are retained for 2 years unless you become a client.

10. Your Rights

Under data protection law, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (in certain circumstances)
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at talktous@omegait.im.

11. Cookies

Our website uses cookies to:

• Ensure the website functions correctly
• Analyse website traffic and usage (Google Analytics)
• Remember your preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

12. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments.

13. Children's Privacy

Our services are designed for businesses and are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

15. Complaints

If you have concerns about how we handle your personal data, please contact us first at talktous@omegait.im. You also have the right to lodge a complaint with the Isle of Man Information Commissioner at www.inforights.im.

16. Contact Us

For any questions about this privacy policy or our data practices, please contact:

• Email: talktous@omegait.im
• Phone: 08002545458
• Address: Douglas, Isle of Man